PAGE 97
A
I think the most common is by e-mail.
B
1. Print
2. Face to face
3. Workplace
4. Company intranet
5. Electronic
C
1. Workplace
2. Electronic
3. Company Intranet
4. Print
5. Company Intranet
6. Face to face
7. Face to face
PAGE 105
A
Dress (uniforms / casual Fridays / weekend clothes)
1. Casual Fridays
2. Uniforms
Timekeeping (flextime / part-time / shift work)
3. Shift work
4. Part-time
Time off (childcare / anual leave / public holiday)
5. Public holiday
6. Annual leave
Reporting procedures (written report / face to face / e-mail)
7. Face to face
8. Written report
Types of meeting (informal / formal / social)
9. Informal
10. Formal
Names (job title / first name / family names)
11. First name
12. Job title
B
· Casual Fridays
· Flexible hours
C
1. -----------------------C
2. -----------------------A
3. -----------------------D
4. -----------------------E
5. -----------------------B
PAGE 113
A
1. Lead
2. Set up
3. Train
4. Increase
5. Develop
6. Improve
7. Cope with
B
1. Manage
2. Plan
3. Organize
4. Deal with
5. Motivate
C
In my present job i don’t lead any team but i have to plan my work for the week with anticipation
Activity 1.1.5
Page 98
A
I use:
Fecebook to be in touch with my Friends
Linkedln to find a new job
Google + as tool for my university Works
B
Ros Pomeroy uses Linkedln, specialist profesional networking sites
C
The advantages are:
· Being able to keep in touch with many more people in her profesional field
· She has made contact with people that are interested in the work she does
The disadvantage is:
· Other people made contact with her trying to sale things that she in not interested in
D
The best comunicator she knows is her ex-boss from about fifteen years ago
E
1. Passion
2. Enthusiastic
3. Subjects
4. Difference
5. Spoke
6. Important
F
1. NM
2. L
3. L
4. NM
5. NL
6. NL
7. NM
PAGE 99
A
1. Is Max comming to the meeting tomorrow?
2. No, he’s not in the office. He is traveling on business all week
3. He is not coming back until next Monday
B
1. I’m meeting
2. We’re arriving
3. I’m taking
4. I’m not seeing
5. I’m driving
C
· I’m having a seminar
· I’m meeting new customers
· I’m going on holiday vacation
D
1. The computers are very slow. What are we going to do about it?
2. We are not going to buy new computers. I think it’s too expensive
3. We are going to upgrade the software instead
E
1. T
2. T
3. F
4. F
5. T
6. F
F
· Attend a Meeting
· Write a report
· Change Jobs
PAGE 101
A
1. Desk phones and desktop computers will disappear in the next five years
2. Most companies are open for business 24/7
3. As a result, is is not easy for staff to have a good work-life balance
4. I think most companies use social networking tolos for internal communication
5. In many big companies, video conferencing will replace face-to-face meetings
6. A a result, managers don’t spend as much time travelling for work
7. I don´t think companies will use e-mail, except for external communication
B
· Desk phones and desktop computers will disappear in the next five years
· Video conferencing will replace face-to-face meetings
· Companies will use e-mail, except for external communication
C
1. Next
2. Tomorrow
3. End of
4. The day after
5. July
6. Time
7. In the next
8. Five years’
D
1. -----------------------B
2. -----------------------E
3. -----------------------D
4. -----------------------A
5. -----------------------C
E
· We have to design a very atractive invitations, this is the key to atract inviteds attention
· We have to send out invitations two weeks before the launch, it´s very important to confirm the guest assistance
· We have to order snacks and drinks, we have to attend our guests as they deserve
PAGE 107
A
1. We should develop a better website
2. We shouldn’t be late
3. We should speak to our boss
4. She shouldn stay three days
5. You shouldn’t buy an expensive computer system
B
1. I don’t think he should get a salary increase
2. I think we shouldn’t launch the new product now
3. I think She should take customers to expensive restaurants
4. I think we sholuld take every customer complaint seriously
5. I don’t think satff should fly economy on every trip
C
· You shouldn´t stay in a expensive hotel
· You should take plenty of business cards
· You shouldn’t arrange a lot of appointments on the same day
· You shouldn’t be late for appointments
· You should write a short report after each mmeting
· You should keep all your receipts for travel anda restaurants
PAGE 109
A
1. P
2. F
3. P
4. F
5. P
6. F
7. F
8. P
B
Offers: 2, 4, 6,
Requests: 1, 3, 5, 7, 8
C
1. Could you I have a map of the city, please?
2. Could you recommend me a godd rertsurant, please?
3. Could you say that to me, please?
4. Could you copy the document for me, please?
5. Could i have my bill, please?
6. Could you call a taxi for me, please?
PAGE 114
A
1. Have given
2. Has not sent
3. Has changed
4. Has been
5. Don’t have
B
1. -----------------------E
2. -----------------------C
3. -----------------------B
4. -----------------------A
5. -----------------------D
D
1. Have you changed
2. Have you used
3. Have you learned
4. Have you had
5. Have you enjoyed
6. Have you visited
E
1. No, I haven’t
2. Yes, i have
3. I have learned how to use many tolos and computing programs
4. I have had to deal with very high comercial goals
5. I have enjoyed to kwow many people of different parts of my country
6. I haven’t visited any countries
PAGE 117
A
1. I have had
2. I studied
3. I have applied
4. I worked
5. I came
6. I have been
7. I have done
8. I sold
9. I taught
10. I have run
B
ü This week
ü Since Monday
ü Last month
ü For the last two weeks
ü Recently
PAGES 99-100
A
1. I have a blackberry Z 10 and Iphone 5
2. I use it every two hours
3. I use to comunícate with my family members
4. Yes, i use the same mobile
B
ü He never switches his phones
ü He loves Facebook
ü He always carries two or three mobile phones
ü He is less enthusistic about video calling
C
1. He has four mobile phones
2. He uses blackberry for business e-mail and to swap SMS to colleagues; He uses Samsung for social contact and to Access Facebook
3. In southern Europe excecutives use more their mobiles
4. He doesn’t want to see people when he talks on the pone
5. Conference calling are useful, especially for keeping up to date on projects; Facebook to send messages and to see what Friends are doing
D
1. Swap
2. Access
3. Disciplined
4. Fan
PAGES 115-116
A
1. I use linkedIn; it´s very popular in Colombia, always look for the announcements in there
2. I know my Company and university have this profile but i have never used them
3. It´s very useful for everybody, companies can find exactly the profiles they are looking for; individual also can find the job they consider appropiated for them.
B
1. Recruitmen Professional
2. Professional Summary
3. Specialities
4. Work experience
5. Education
6. Interests
C
1. F
2. T
3. F
4. T
5. F
6. T
PAGE 98
B
Ros Pomeroy uses Linkedln, specialist profesional networking sites
C
The advantages are:
· Being able to keep in touch with many more people in her profesional field
· She has made contact with people that are interested in the work she does
The disadvantage is:
· Other people made contact with her trying to sale things that she in not interested in
D
The best comunicator she knows is her ex-boss from about fifteen years ago
E
7. Passion
8. Enthusiastic
9. Subjects
10. Difference
11. Spoke
12. Important
F
8. NM
9. L
10. L
11. NM
12. NL
13. NL
14. NM
PAGE 106
A
1. Dinner
2. He looked at a table
3. B) He talkek about his host’s table
B
1. A French Company
2. C) He did not use family names
3. The staff were not happy about this
C
1. Japan
2. With their sales staff
3. A) She poured her own drink
4. She forgot to pour drinks for the others
D
|
Which speaker….. |
Liz |
Jeremy |
Ros |
|
1. was working in East Africa? |
|
ü |
|
|
2. was working with a Dutch colleague? |
ü |
|
|
|
3. got straight down to business? |
|
ü |
|
|
4. writes long e-mails? |
|
|
ü |
|
5. often adds funny comments in e-mails? |
|
|
ü |
|
6. thought a colleague was abrupt and rude? |
ü |
|
|
E
I know that isn’t easy to work with Indian, Musulman, and Japanese
Page 115
A
1. Her current job is ideal for her, she is the leader of a consulting Company
2. She didn’t like that Company didn’t treat people very well
B
1. F
2. F
3. T
4. F
C
1. Opportunities
2. Really learn
3. Listen
4. Attention
5. Relationships
6. Interested
PAGE 103
Task 1
It always will there be advantages and disadvantages when you have to decide who has to leave; you have to be very polite and give the information right on time, but i think that you should give the information in person: no cards, no e-mails.
Task 2
The decisión bust be communicated by the human resources director
PAGE 97
A
I think the most common is by e-mail.
B
1. Print
2. Face to face
3. Workplace
4. Company intranet
5. Electronic
C
1. Workplace
2. Electronic
3. Company Intranet
4. Print
5. Company Intranet
6. Face to face
7. Face to face
PAGE 105
A
Dress (uniforms / casual Fridays / weekend clothes)
1. Casual Fridays
2. Uniforms
Timekeeping (flextime / part-time / shift work)
3. Shift work
4. Part-time
Time off (childcare / anual leave / public holiday)
5. Public holiday
6. Annual leave
Reporting procedures (written report / face to face / e-mail)
7. Face to face
8. Written report
Types of meeting (informal / formal / social)
9. Informal
10. Formal
Names (job title / first name / family names)
11. First name
12. Job title
B
· Casual Fridays
· Flexible hours
C
1. -----------------------C
2. -----------------------A
3. -----------------------D
4. -----------------------E
5. -----------------------B
PAGE 113
A
1. Lead
2. Set up
3. Train
4. Increase
5. Develop
6. Improve
7. Cope with
B
1. Manage
2. Plan
3. Organize
4. Deal with
5. Motivate
C
In my present job i don’t lead any team but i have to plan my work for the week with anticipation
Activity 1.1.5
Page 98
A
I use:
Fecebook to be in touch with my Friends
Linkedln to find a new job
Google + as tool for my university Works
B
Ros Pomeroy uses Linkedln, specialist profesional networking sites
C
The advantages are:
· Being able to keep in touch with many more people in her profesional field
· She has made contact with people that are interested in the work she does
The disadvantage is:
· Other people made contact with her trying to sale things that she in not interested in
D
The best comunicator she knows is her ex-boss from about fifteen years ago
E
1. Passion
2. Enthusiastic
3. Subjects
4. Difference
5. Spoke
6. Important
F
1. NM
2. L
3. L
4. NM
5. NL
6. NL
7. NM
PAGE 99
A
1. Is Max comming to the meeting tomorrow?
2. No, he’s not in the office. He is traveling on business all week
3. He is not coming back until next Monday
B
1. I’m meeting
2. We’re arriving
3. I’m taking
4. I’m not seeing
5. I’m driving
C
· I’m having a seminar
· I’m meeting new customers
· I’m going on holiday vacation
D
1. The computers are very slow. What are we going to do about it?
2. We are not going to buy new computers. I think it’s too expensive
3. We are going to upgrade the software instead
E
1. T
2. T
3. F
4. F
5. T
6. F
F
· Attend a Meeting
· Write a report
· Change Jobs
PAGE 101
A
1. Desk phones and desktop computers will disappear in the next five years
2. Most companies are open for business 24/7
3. As a result, is is not easy for staff to have a good work-life balance
4. I think most companies use social networking tolos for internal communication
5. In many big companies, video conferencing will replace face-to-face meetings
6. A a result, managers don’t spend as much time travelling for work
7. I don´t think companies will use e-mail, except for external communication
B
· Desk phones and desktop computers will disappear in the next five years
· Video conferencing will replace face-to-face meetings
· Companies will use e-mail, except for external communication
C
1. Next
2. Tomorrow
3. End of
4. The day after
5. July
6. Time
7. In the next
8. Five years’
D
1. -----------------------B
2. -----------------------E
3. -----------------------D
4. -----------------------A
5. -----------------------C
E
· We have to design a very atractive invitations, this is the key to atract inviteds attention
· We have to send out invitations two weeks before the launch, it´s very important to confirm the guest assistance
· We have to order snacks and drinks, we have to attend our guests as they deserve
PAGE 107
A
1. We should develop a better website
2. We shouldn’t be late
3. We should speak to our boss
4. She shouldn stay three days
5. You shouldn’t buy an expensive computer system
B
1. I don’t think he should get a salary increase
2. I think we shouldn’t launch the new product now
3. I think She should take customers to expensive restaurants
4. I think we sholuld take every customer complaint seriously
5. I don’t think satff should fly economy on every trip
C
· You shouldn´t stay in a expensive hotel
· You should take plenty of business cards
· You shouldn’t arrange a lot of appointments on the same day
· You shouldn’t be late for appointments
· You should write a short report after each mmeting
· You should keep all your receipts for travel anda restaurants
PAGE 109
A
1. P
2. F
3. P
4. F
5. P
6. F
7. F
8. P
B
Offers: 2, 4, 6,
Requests: 1, 3, 5, 7, 8
C
1. Could you I have a map of the city, please?
2. Could you recommend me a godd rertsurant, please?
3. Could you say that to me, please?
4. Could you copy the document for me, please?
5. Could i have my bill, please?
6. Could you call a taxi for me, please?
PAGE 114
A
1. Have given
2. Has not sent
3. Has changed
4. Has been
5. Don’t have
B
1. -----------------------E
2. -----------------------C
3. -----------------------B
4. -----------------------A
5. -----------------------D
D
1. Have you changed
2. Have you used
3. Have you learned
4. Have you had
5. Have you enjoyed
6. Have you visited
E
1. No, I haven’t
2. Yes, i have
3. I have learned how to use many tolos and computing programs
4. I have had to deal with very high comercial goals
5. I have enjoyed to kwow many people of different parts of my country
6. I haven’t visited any countries
PAGE 117
A
1. I have had
2. I studied
3. I have applied
4. I worked
5. I came
6. I have been
7. I have done
8. I sold
9. I taught
10. I have run
B
ü This week
ü Since Monday
ü Last month
ü For the last two weeks
ü Recently
PAGES 99-100
A
1. I have a blackberry Z 10 and Iphone 5
2. I use it every two hours
3. I use to comunícate with my family members
4. Yes, i use the same mobile
B
ü He never switches his phones
ü He loves Facebook
ü He always carries two or three mobile phones
ü He is less enthusistic about video calling
C
1. He has four mobile phones
2. He uses blackberry for business e-mail and to swap SMS to colleagues; He uses Samsung for social contact and to Access Facebook
3. In southern Europe excecutives use more their mobiles
4. He doesn’t want to see people when he talks on the pone
5. Conference calling are useful, especially for keeping up to date on projects; Facebook to send messages and to see what Friends are doing
D
1. Swap
2. Access
3. Disciplined
4. Fan
PAGES 115-116
A
1. I use linkedIn; it´s very popular in Colombia, always look for the announcements in there
2. I know my Company and university have this profile but i have never used them
3. It´s very useful for everybody, companies can find exactly the profiles they are looking for; individual also can find the job they consider appropiated for them.
B
1. Recruitmen Professional
2. Professional Summary
3. Specialities
4. Work experience
5. Education
6. Interests
C
1. F
2. T
3. F
4. T
5. F
6. T
PAGE 98
B
Ros Pomeroy uses Linkedln, specialist profesional networking sites
C
The advantages are:
· Being able to keep in touch with many more people in her profesional field
· She has made contact with people that are interested in the work she does
The disadvantage is:
· Other people made contact with her trying to sale things that she in not interested in
D
The best comunicator she knows is her ex-boss from about fifteen years ago
E
7. Passion
8. Enthusiastic
9. Subjects
10. Difference
11. Spoke
12. Important
F
8. NM
9. L
10. L
11. NM
12. NL
13. NL
14. NM
PAGE 106
A
1. Dinner
2. He looked at a table
3. B) He talkek about his host’s table
B
1. A French Company
2. C) He did not use family names
3. The staff were not happy about this
C
1. Japan
2. With their sales staff
3. A) She poured her own drink
4. She forgot to pour drinks for the others
D
|
Which speaker….. |
Liz |
Jeremy |
Ros |
|
1. was working in East Africa? |
|
ü |
|
|
2. was working with a Dutch colleague? |
ü |
|
|
|
3. got straight down to business? |
|
ü |
|
|
4. writes long e-mails? |
|
|
ü |
|
5. often adds funny comments in e-mails? |
|
|
ü |
|
6. thought a colleague was abrupt and rude? |
ü |
|
|
E
I know that isn’t easy to work with Indian, Musulman, and Japanese
Page 115
A
1. Her current job is ideal for her, she is the leader of a consulting Company
2. She didn’t like that Company didn’t treat people very well
B
1. F
2. F
3. T
4. F
C
1. Opportunities
2. Really learn
3. Listen
4. Attention
5. Relationships
6. Interested
PAGE 103
Task 1
It always will there be advantages and disadvantages when you have to decide who has to leave; you have to be very polite and give the information right on time, but i think that you should give the information in person: no cards, no e-mails.
Task 2
The decisión bust be communicated by the human resources director